Got Windows 8? Head over to Jeremy's FAQ for Windows 8! (Note: A fix for Windows 8.1 is now available!) (Note 2: He's not currently troubleshooting. You can read his journal and read comments to see if he's already answered your questions though.)
Got a Tumblr account? Consider asking Morg for help at The Monoprice Messiah!
ABOUT THESE TABLETS
I am not an expert or a programmer. I don't work for Monoprice. I just happen to be the Google-Fu Master and like to help people. I update and refine this FAQ frequently so feel free to come back from time to time and see what's new.
Q: Will I be able to see what's on my monitor in the tablet?
A: This question always surprises me but a lot of people ask this so I might as well answer. NO. This is not a Cintiq. This is more along the lines of a Bamboo or Graphire. For alternatives to Cintiqs, please follow this link.
Q: I plugged my tablet in and nothing is working! The computer doesn't recognize the tablet at all.
A: First, if you're using a USB port in the front of your computer, try one in the back. This is just to check and make sure it's not a bad USB port. If this doesn't work, please move onto the next question. Continue down the list until you find something that works.
Q: I'm having a problem with my pen! OR When I use the pen on the tablet, nothing happens!
!!IMPORTANT!! Never store your pen nib pointing down unless using the holder it came with. This will damage your pen. Use the holder, lay it on it's side, or store it "eraser" side down. If you drop the pen (especially on the nib), you'll break the interior sensor. If you ruin the pen, you'll need to buy a new one. (For Monoprice/UC-Logic tablets, Ugee makes a wonderful replacement pen. It's actually significantly better then the default one. If you're using a Monoprice models 10593 and 10594 (or Huion) get the Huion replacement. Also better than the default.)
Q: I did the above and it's still not working...
A: You could have a bad pen, or a bad tablet. Before giving up, move on to the next question! Some problems are driver related, not hardware related.
Q: I lost my CD drivers OR pressure sensitivity doesn't work!
A: Drivers are how tablets get pressure sensitivity. There are two types of drivers you can use, the ones that come with the CD OR the ones that are found HERE by UC-LOGIC. (Alternate link!) (If you're having problems downloading the drivers, please go HERE.) Many people have great success with CD Drivers and I recommend installing those first before trying the UC-Logic drivers. Certain Monoprice tablets have the CD drivers for download on Monoprice's website: Model 10594 , Model 10593 , and Model 6814 .
Please remember to uninstall any old Wacom or "other brand" of tablet drivers before attempting to install Monoprice drivers. Any time you uninstall drivers, even if it's just to switch between CD Drivers to UC-Logic ones, you need to restart. When you've finished installing new drivers, RESTART. Oh, and don't have your tablet plugged in during all this uninstalling/reinstalling debacle. Only plug it in after you've finished the process.
Q: I installed the drivers, but windows still isn't recognizing the tablet! OR Windows keeps installing generic drivers over the UC-Logic ones!
A: This usually means Monoprice's drivers are encountering interference with something on your system. Try the suggestions below, starting with the first and working your way down!
Easy Method: [Tip provided by luanfernandes!] Go to your start Start Menu and search for "Devices And Printers", click top result. From here RIGHT click on your computer icon (the icon with the name you gave your computer. Select "Device Installation Settings". Then change your settings to "No, let me choose what to do" and "Never install driver software from Windows Update". Restart your computer.
Note: The Easy Method may not work if Windows Drivers are already installed (Windows likes to default to those if they're available). So you might have to uninstall them. Go to point 3, below, to find out how to do that.
Hard Method: Restart your computer. Begin pressing F8 just before Windows is going to boot (before you see the Windows logo but after the computer boot screen). This should bring you to a new black screen with white text and bunch of options. The bottom option will say something like "disable driver verification". Choose that one and continue loading. Plug in tablet.
My understanding is this has to be selected EVERY TIME you (re)start your computer. So if you turn your computer off and then back on and your tablet isn't working right, you'll need to restart and Disable Driver Verification again. (However, often disabling verification once is all you need!)
3) Windows or Wacom HID drivers need to be properly removed. (I found this tip at Ray Freden's website.) Unplug all non-essential items from your computer, you want ONLY your Monitor, Speakers, Mouse and Keyboard plugged in. Go to Start Menu, search "Device Manager", click "Device Manger" to open a new Window with a list. Look for "Human Interface Devices". Click on the triangle to expand. The only HIDs you should be seeing in this sub-list are your mouse/keyboard HIDs.
Plug in your Monoprice tablet, keeping a close eye on the HID list. Windows will refresh and new HIDs will appear on the list. These will either be Window Generic HIDs and/or Wacom HIDs. Double click on them, go to Drivers tab, uninstall. Follow directions. Unplug Tablet. Restart computer. Plug in tablet.
Q: My tablet doesn't draw a straight line. There are spots on my tablet that aren't working or seem "dead".
A: If you're tablet won't draw in a straight line("jumps") or there are spots on the active area that aren't "seeing" the pen, you've got a problem! This *usually* means you got a lemon. That is, it's broken. HOPEFULLY you're still within the 30 warranty period that most websites offer and can get it replaced or return it for your money back. But if not, I'm afraid you're going to have to buy a new one--either the same brand or some other brand. Before you flip your lid and start accusing Monoprice of being crap, remember that even the venerable Wacom has duds. It just happens.
Q: The Tablet does NOT work with [fill in program]!
A: I've personally tested Monoprice tablets with Photoshop CS4, Manga Studio EX4, Manga Studio 5, MyPaint 1.0, Paint Tool SAI, dA Muro, Gimp 2.6 and they all work. Many others have gotten the newer versions of said programs to work as well. So, rest assured, if a program is not working it's because of a driver conflict or a settings conflict, and it can get working again!
Go to: Computer> Local Disc (:C or whatever)> Program Files (x86)> PaintTool SAI English Pack
Open a new Explorer Window and go to: Computer> Local Disc (:C or whatever)> PaintToolSai
In the PaintToolSai English Pack you'll see a file called "language.conf". COPY and PASTE this file to the Beta PaintToolSai folder. REMOVE but DO NOT DELETE the file "language_ja.conf" from PaintToolSai folder. When you start the Beta SAI you should now have the program mostly in English. At least in enough English to be usable.
A: It officially supports XP, Vista, Windows 7 and Mac OSX. Many people who use this tablet with the Mac praise the drivers, saying they're often better than what Wacom churns out. (That surprised me, and I can't verify the claim personally but thought it was worth mentioning.) Unofficially, I've heard varying reports about it working on Linux. I think it depends entirely on what "flavor" of Linux you're using.
UC-Logic added Windows 8 support in December of 2012. Technically, Windows 8 SHOULD work with these tablets. However, I imagine the problems I've run into with Windows 7 will carry over to Windows 8 for some people. The down side is I don't own a Windows 8 PC, so trouble shooting for a Win8 will be tricky. (Microsoft changed around names and how you get to certain things within the system.)
Q: What's the main differences between Monoprice tablets and Wacom tablets?
Monoprice are "active tablets" en.wikipedia.org/wiki/Graphics… so they use batteries with pens (that have no eraser). They have more resolution and pen sensitivity than past or current gen Wacom Bamboos, but less than Intuo 3, 4, of 5. There is no "touch" or "tilt" abilities with Monoprice tablets. Monoprice tablets are re-badged UC-Logic tablets (a Chinese company that makes tablets for various companies world wide).
Q: Are Monoprice tablets a good cheap replacement for my old Wacom tablet?
A: Yes. If you own a Graphire, Bamboo Fun, or Intuo 2 this will be a great upgrade. If your Intuos3 broke or you need a USB compatible tablet, Monoprice tablet is a cheap replacement to keep around until you can afford something better. (Intuos3 have better Resolution than Monoprice Tablets.) Interestingly, some people prefer these tablets over more recently Intuos4/5... while it lacks the tilt function, it apparently makes up for it in line fidelity and things..
Q: I'm nervous about a battery powered pen. Won't that be heavy? Will I have to replace the battery often?
A: They aren't heavy. I have an ink pen I use at work that's heavier than a Monoprice pen. However, they are slightly heavier than Wacom pens. You'll have to try it to know for sure if this will bother you or not.
If you're afraid of a monthly battery change, don't be. These pens use very very little electricity. How often you change it will depend entirely on 1) how often you use the pen and 2) what kind of battery you put in the pen. Some batteries work better on small low-electrical use items like this pen than others. Professionals (who draw every day for several hours a day) change out the battery every few months month. Those who draw less frequently--but still a lot--don't change out batteries for 6 months or more.
One thing to keep in mind is that your pen will start acting weird (and by proxy your tablet will too) when the batteries in your pen start to die. So if, around 6 months into owning the tablet, it starts acting odd the first thing you should do is change the pen batteries!
Q: What about quality? Are Monoprice tablets as well built as Wacom tablets? Will they last?
A: If you get a good unit, it works perfectly and it does last. However, I think the chances of getting a lemon are a little bit higher than with Wacom (though I've got no proof for that). Basically, quality consistency is a problem with these tablets.... just from batch to batch you'll find it varies greatly. (So you'll have a bunch of people buy from one batch and have almost no problems and then the next batch people could make lemonade with all the lemons they're getting.) This is why WHERE YOU BUY MATTERS! Monoprice.com or Amazon.com has a great return/exchange policy and I recommend getting from there. Once again, if you get a good unit, you shouldn't have any problems and it ought to last as long as a Wacom tablet would.
Q: Where can I buy Monoprice replacement nibs?
For less than a buck you can get 10 new nibs! Super thrifty AND nifty!
Reinstall the driver after the System Restore has taken place (if you have Norton, make sure that it is disabled during the System Restore process), and restart the computer. My tablet worked fine after that.
Here is the process to do a system restore for Windows 7."
Q: Should the light always be on when the tablet is plugged in?
Q: Every time I use my tablet, the cursor is stuck in the upper right/left corner!
This is happening either because the driver didn't load correctly when Windows started up or because there is a driver conflict due to a recent Windows update or hardware driver update. For the first, the easiest thing to do is simply to restart your computer. You might have to try more than once before the drivers "stick". If restarting doesn't fix the problem try using a Restore Point from PRIOR to when the problem started (this usually fixes conflicts between drivers and Windows Updates). If both those option don't work, please refer to Question 6 farther up for further suggestions. Follow all the suggestions mentioned there. Beyond this, I honestly don't know what could be causing the problem.
Q: My monitor tablet (Monoprice 19-inch Interactive Pen Display, or Huion GT-190) isn't registering pressure sensitivity! I've followed your advice on drivers and nothing is working, help!
Kaida-Hirschel gives this advice: "....you can post in your guide to anyone installing a monitor to try these steps:
1) don't plug in any part of the monitor
2) install drivers
3) while still using your old monitor, plug in the USB part of the tablet monitor and turn on the power to it (don't use the screen yet, the point is to use the tablet monitor as just a tablet)
4) double check all drivers are working the way you want them to, if they aren't: unplug, uninstall, restart, reinstall or install different drivers, restart, plug in USB, etc until they do
5) unplug old monitor
6) plug in tablet monitor's DVI or VGA
Please make sure to follow ALL the answers before asking for help! Even if the Question doesn't seem related to your specific problem, it's a good idea to rule out everything you can before putting anything in the comments. I've noticed a lot of problems people have are related to Windows Tablet PC Input and/or automatically installed Generic Drivers (Q6).
It's rare but sometimes a pen or the tablet is bad. Contact the Reseller and request an exchange if none of the above work and I can't help you solve the problem. It's very important to get as much troubleshooting for drivers out of the way early on so you don't miss your Warranty Window.
Don't forget to check out these other reviews!